Join a Thriving Automotive Digital Services Team!
Are you fluent in German and passionate about delivering exceptional customer experiences?
Are you ready to contribute to innovative solutions in the automotive sector?
Start your career with us in Braga and enjoy a supportive work environment with excellent benefits and career growth opportunities.
Position Details Role : Customer Service Representative Project : Automotive Digital Services Language Requirement : German (fluent) Start Dates : 8th January 2025 & 29th January 2025 Location : Braga, Portugal ( Remote Work Model from Coimbra to the North only ) Schedule : 24/7 rotational shifts (Monday to Sunday) with 2 rotational days off per week.
Contract Type : Permanent (3-month probation period).
What You'll Be Doing Provide top-tier customer service to users of digital automotive services.
Resolve inquiries and troubleshoot issues via multiple channels (phone, email, chat).
Ensure customer satisfaction by offering tailored solutions and empathetic communication.
Accurately log customer interactions and follow up to ensure problem resolution.
Collaborate with cross-functional teams to enhance customer experience.
What Were Looking For Languages : German fluency (native-level preferred) and proficiency in English is an asset.
Skills & Competencies : Strong communication skills and a customer-centric mindset.
Ability to adapt to different shifts and work in a remote setting.
Excellent problem-solving skills with a detail-oriented approach.
Experience : Prior experience in customer service, contact centers, or related fields is a plus , but not required.
Compensation & Benefits Base Salary : 1,010 EUR gross/month (14 months).
Performance Bonus : 100 EUR gross/month (12 months).
Meal Allowance : 7.23 EUR per working day.
Transport Allowance : 20 EUR /month.
Position Bonus for Braga : 20 EUR gross/year.
Totaling: 16 528,72 EUR gross/year plus a performance bonus of 1200 EUR /year.
Health Insurance : Available from day 1 with an employee contribution.
Free after 6 months of employment.
Why Join Us?
Career Growth : Be part of a prestigious automotive digital services project with opportunities to advance.
Supportive Work Environment : A collaborative team and remote work flexibility.
Comprehensive Benefits : Meal and transport allowances, health insurance, and performance bonuses.
Competitive Package : Receive incentives for excellence and commitment.
Your Next Steps Mark your calendar for 8th or 29th January 2025.
Location : While you'll work remotely from Coimbra to the North , Braga will be your hub.
Apply now to kickstart your journey with a leading name in the automotive industry!