German Customer Agent Specialist In Lisbon

Are you a German language wizard? We're on the hunt for an extraordinary individual to become our Customer Advisor Maestro! About Us: Our professional team is dedicated to delivering exceptional service to our client partners and their customers. Our success stems from our solid infrastructure, including investments in Innovation and Technology, a skilled workforce, and a robust Quality Assurance regime. Role Overview: This role involves responding to and recording customer inquiries via phone, ensuring accurate data entry, addressing client complaints, meeting service-level agreements for call resolution, troubleshooting issues, and offering recommendations for common problems. Key Responsibilities: Engage in live chat, email, and potentially inbound calls as required by the project. Document each step taken and categorize cases and potential bugs. Stay informed and updated on client policies and guidelines, including policy, safety, and copyright management. Address various issues such as problems with video playback, uploading, account management, and bugs. Analyze data and trends to generate insights for customers and report on key performance indicators. Identify client issues and troubleshoot to provide solutions. Qualifications: C1/C2 proficiency in German C1 proficiency in English Why Join Us: Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded. Language Bonus: For your proficiency in French, we provide an additional language bonus to acknowledge and appreciate your linguistic skills. Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day. Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being. Onsite Work Environment: You'll be part of a collaborative onsite team, fostering direct communication and synergy. Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!