German Customer Advisor -Lisbon, Portugal

Tasks

Assist users with general inquiries and support issues via phone, email, chat, and social messaging channels (as assigned).

Adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, eCommerce reviews) channels.

Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented. Document relevant case information for inbound customer requests.

Requirements

Native or near-native level of German.

Good level of English (to work in an international company).

High school degree.

Knowledge of Microsoft Office.

Dynamic and proactive attitude.

Good communication skills.

Experience with customer interactions is a plus.

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