At AIG, we are reimagining the way we help customers to manage risk. Join us as a Fraud Investigator to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.Who we areAmerican International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security.Get to know the businessAIG is seeking a Fraud Investigator to join the Global Investigative Group ("GIG") team in our Iberia Cluster in Lisbon Office. GIG is a specialized unit within AIG's Global Legal, Compliance and Regulatory Department. The position investigates allegations of claimant, insured, agent, and vendor fraud, with a focus on forensic investigations of financial reporting, fraud and misconduct, and accounting matters. The investigative work may require travel, depending on the location of the conduct at issue. This position will report to the Cluster Fraud Manager for Iberia. The candidate will be responsible for most Portuguese fraud-related tasks and available to participate in Spanish-related ones.How you will create an impactWork closely with GIG team to execute investigations and special reviews with a moderate level of supervision (relevant to the years of experience).Assist on fact-finding and investigative interviews of key subjects. Prepare succinct interview memos summarizing the topics discussed, findings, and other observations.Perform email reviews to identify evidence of fraud and to corroborate information uncovered during the investigative process. Summarize and present the results of email reviews to management highlighting relevant facts and observations.Draft reports detailing work performed and conclusions reached that require minimal editing and provide a clear message to ensure client understanding and suggestion for corrective action.Ability to concurrently work on multiple projects, participate in assignments in a team environment, and consistently meet deadlines.Possess strong analytical skills to identify audit risks, fraud risks, investigative concerns, and appropriate testing or investigative procedures.Demonstrated ability to maintain the confidentiality of information and identities.Under moderate supervision, identifies and pursues fraud awareness at multiple Lines of Business and Products including related third parties who are wholly responsible or share liability for damages paid to claimants by AIG.Review assigned claim files to determine if fraud risk is feasible by investigating and evaluating issues according to Best Practice/Procedural guidelines.Coordinate investigations with expert witnesses to review the adequacy of the investigation conducted by claims personnel.Correspond with appropriate parties (experts, attorneys, claims professionals) in accordance with established procedures regarding claim information, notice/demand of related issues.Research, understand and apply state laws that relate to each file. Keep management advised of legislative, regulatory, and legal developments which may have an impact on fraud-related outcomes.Forecast potential "fraud risk threshold", overview and update the drivers as needed.Provide customer service assistance to outside organizations and AIG Claim Operation management.Prepare for and attend mediations or pretrial sessions.Establish and maintain professional working relationships with insureds, claimants, witnesses, lawyers, corporate employees.Develop and maintain good relationships with internal clients.Identify, create, and complete fraud awareness training for various lines of business as requested by your manager and stakeholders.Accurately identify and record all financial impact for cases worked in the fraud case management system.Assist the Claims & Fraud management as appropriate in ensuring key deliverables and business objectives are met.Awareness of, and adherence to, GDPR regulations and local laws regarding techniques used for information gathering in countries where operating.Complete targeted claims reviews for all lines of business within AIG as assigned. This includes analysis, documentation of results, and suggestions for improvement.Participate in training by providing information as a subject matter expert as requested.Support leadership team and stakeholders on result reporting.Work in partnership with clients and colleagues to contribute to AIG's success.What you'll need to succeedProficiency in Portuguese is required, and a strong knowledge of Spanish and English is highly desired.B.S. / B.A. degree in Law, Business Administration, or other relevant degrees.Strong experience in corporate/financial investigations is desired.Strong knowledge of complex claims scenarios across all Lines of Business, including Accident & Health, Automobile, Financial Lines, and Specialty.Possess knowledge of financial and operational controls, as well as an understanding of internal auditing standards, and risk-assessment practices.Strong organizational skills, attention to detail, and proven ability to effectively prioritize initiatives to meet expectations.Proficient in MS Office: Excel, Word, Access & PowerPoint.Good verbal, written, and presentation skills are essential. Ability to present complex and sensitive issues to different levels of senior management.Think in a creative and innovative manner.Demonstrated ability to manage and prioritize case load with limited supervision.Demonstrated ability in time management and establishing priorities.Advanced knowledge of civil justice systems.Ability to organize data and write case investigative reports.Ability to alter workflow to create and pursue leads that would support a recovery case.Must demonstrate and maintain strong ethics.Willingness to travel: up to 25% annually.We also offer a range of learning opportunities to help hone professional skills and speed career development, and we have hybrid working.Ready to take your career to the next level? We would love to hear from you.#LI-AIGFunctional Area: CL - ClaimsEstimated Travel Percentage (%): Up to 25%Relocation Provided: NoAIG Europe S.A. (Portugal branch)
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