Facility & It Coordinator (On-Site)

Who we are A piece of the moon,  a complete dinosaur skeleton,  the Pope's hat, the world's smallest book - at Catawiki, we come across exceptional objects such as these every day.  Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75,000 special objects in auction every week — each reviewed and selected by one of Catawiki's hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and many more. We've sold 10 million unique items to date and it's our mission to become the world's most popular auction destination for special objects. We're an innovative, pioneering and fast-growing scale-up. If you think you can make a difference to our team, go ahead and apply. About the role We are seeking a Facility & IT Coordinator for our beautiful, centrally located office in Lisbon. In this role, you will provide essential support for Facility and IT-related services, assisting our central Facility and Office IT team with day-to-day operations and participating in various Facility and IT projects. You will collaborate closely with our central Office, Facility, and Office IT team based in Amsterdam.

What you'll do Be the friendly host in the office, welcoming employees and supporting them Receive deliveries and ensure they are stored properly or delivered to the right person Provide administrative support for Office/Facility & IT Management, including the registration of incoming and outgoing deliveries (stock management), approval of invoices, and maintaining the email inbox Handle and manage Facility and IT requests via Jira and Slack Coordinate maintenance and repairs with the local landlord Oversee health and safety in the office, addressing and following up on any potential issues, including emergency response evacuations Coordinate Catawiki events such as lunches, drinks, dinners, parties, etc Assist with travel and accommodation arrangements for Catawikians using the travel booking tool Support daily tasks such as replenishing supplies (drinks), checking the mailbox, and maintaining tidy areas Clean common areas and meeting rooms as needed during the day (daily cleaning is handled by a professional cleaning service) Set up workstations, including monitors, keyboards, mice, and headsets Assist the Office IT team with the on-site technical issues, including conference room setups, internet/wifi connections, and general troubleshooting Provide basic helpdesk support for common issues like password resets, MFA, and simple problems with tools such as Google Workspace, Okta, and Slack Work with our Office IT Team members to resolve more complex ad hoc issues, identify areas for improvement, and escalate problems as necessary Manage hardware logistics, including shipping and receiving for onboarding, offboarding, and hardware refreshes Wipe, erase and reinstall macOS on laptops for repurposing Keep the IT asset management system update with local hardware inventory What you'll bring As the welcoming face of our workspace, you will ensure that all employees and guests feel warmly greeted and supported. You will be attentive to how your colleagues interact and what they value, using your positive energy and open mindset to create a great experience for everyone who steps into the office. Additionally, you will address their Facility and IT needs to ensure a smooth and efficient working environment.

A recent graduate in Facility Management, Hospitality, or IT Management, or someone with 1-3 years of experience in a facility role and/or IT support function A high level of responsibility, drive, and strong service orientation Excellent organizational skills, with the ability to prioritize and plan work in advance, and a keen eye for detail The ability to work independently, even when remote from the central Facility/IT team Resilient under stress, with strong multitasking abilities A proactive approach to developing and improving processes, with a willingness to take initiative and make suggestions Strong social skills and empathy, which you use to build and maintain strong relationships with all stakeholders Positive energy and a professional attitude Excellent communication skills, both verbally and in writing, in English, with Portuguese; fluency in additional European languages is a plus Willingness and ability to be physically present at the office throughout the week (5 days a week), with a hands-on mentality Experience or certification in emergency response or first aid is a plus Strong problem-solving skills, with the ability to identify root causes Quick to absorb and retain information, with a passion for learning Strong knowledge of IT support best practices, including ticketing systems, cloud platforms, basic networking, and software licensing Access to a vehicle and a driver's license will be considered an asset but not required

Deadline to apply: September 6th, 2024 Here's what we can offer you This is your chance to join our mission to fulfill people's passions as part of a young and dynamic organization. You'll be part of an enthusiastic, highly motivated team of 800+ Catawikians.

Additionally, you can expect:

A challenging role in a diverse, international and fast-growing organisation with over 50 nationalities. Regular fun activities both on and offline e.g summer parties, boat rides and regular team events. Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki. Hybrid ways of working between home and office. We offer remote and activity-based working, suited to the team and individual responsibilities We care about our teams' wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services, single-session therapy, wellness support and more. Tailored learning and development opportunities to support your personal and professional growth; We want to help you celebrate special occasions in life by:

Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers; Extra days of annual leave for work anniversaries at 3, 5, 8 and 10 years; Additional leave allowances for important life events such as moving, engagement & marriage; Each year Catawikians get an additional day's leave to Pursue their Passion! Please note that our benefits offering changes depending on which country you are employed in. For our country-specific offering please ask your recruiter.

Our commitment to you Catawiki's eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queer-friendly work environment, committed to making every Catawikian feel welcomed and empowered. Whatever your story, we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives we've launched, we're open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working We have sensational offices in Amsterdam, Paris and Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days, roughly 40% of your working time, to collaborate and connect with each other. The exception is of course, if the job description specifically states that the role is 100% remote, as some experts and sales positions are.



Interested? Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to Catawiki's Applicant Privacy Policy.

If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.