Dutch Customer Support Agent - Lisbon, Portugal(Remote)

Tasks

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Responding promptly to customer inquiries

Communicating with customers through various channels: email, phone, and chat

Acknowledging and resolving customer complaints

Knowing our products inside and out so that you can answer questions

Processing orders, forms, applications, and requests

Keeping records of customer interactions, transactions, comments, and complaints

Communicating and coordinating with colleagues as necessary

Providing feedback on the efficiency of the customer service process

Managing a team of junior customer service representatives

Ensuring customer satisfaction and providing professional customer support

Requirements

Native or near-native level of Dutch

Good level of English

Availability to live in Portugal - Lisbon

Previous experience dealing with the public will be a plus

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