Do you have excellent communication skills in Czech? Are you an avid fintech enthusiast? Support customers for financial, banking, and money transfer services.
Do you follow all the latest developments in banking and online payment solutions? Grab the opportunity and join our Customer Care team in Greece!
We collaborate with some of the world's top companies offering money transfer & financial services, cloud-based banking services, and digital payments fintech pioneers, who trust our people for delivering exceptional customer experience!
If you share our values of collaboration, transparency, integrity, and agility, come join forces with a high-performing, customer-oriented team with a vision to change the way businesses pay and get paid.
What you will do:
Be the primary point of contact for customer and client requests
Utilize phone calls, e-mails, and chats in order to provide a seamless customer experience
Provide daily support and consult clients on best practices about their business
Respond to customer inquiries about our client's new and existing services and solutions, as well as complaints - always in a professional manner
Resolve issues as they arise - timely and efficiently
Strive for excellence in every interaction, aiming for increased product usage and customer loyalty
Be committed to meeting both personal goals and team targets
What you will bring:
Fluency in Czech
Very good use of English - both in written and spoken language
Work experience in a customer support role is a plus
An interest in digital banking and payment solutions is desired
Exceptional communication & soft skills, as well as a problem-solving mentality
Tech savviness & learning agility
A genuine sense of ownership along with an unbreakable team spirit
Flexibility in adapting to a fast-paced environment
What we offer
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process - all at no cost to you)
Competitive monthly salary + 2 extra salaries per year
Refer-A-Friend : Bring your friends and receive great bonuses!
Health care benefits and numerous other discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity
Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.
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