Czech Customer Advisor - Lisbon, Portugal

Tasks

Communicate with customers via phone, chat & e-mail

Track and follow cases to ensure they closed in an efficient and timely manner

Maintain high customer satisfaction, representing a major brand

Provide troubleshooting for mobile devices (mobile phones, tablets & more)

Assist customers to manage/secure their account & passwords

Set-up repairs for hardware-related issues

Escalate unresolved cases by contacting 2nd level support Interaction Experts

Requirements

Fluency in Czech (minimum C1) and Advanced English knowledge

Great communication skills

Prior customer support experience would be an advantage

Strong troubleshooting skills

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