What are you working on? The name of the project(s): Star Merge At what stage of the project(s)? Soft-launch Genres: Adventure, Puzzle, Casual Platforms: iOS, Mobile, Android For which tasks (responsibilities)? Help the team implement customer support processes and tools to streamline operations;
Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution;
Create and maintain Help Centre articles for frequently asked questions;
Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback;
Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.
What kind of professional are we looking for?2+ years of experience in customer support, ideally within the gaming industry;
Ability to respond promptly and professionally to player inquiries;
Strong English communication skills, both written and verbal;
Experience working with Zendesk;
Nice to have: Experience with Jira, Looker or Zendesk Explore in customer support
Proficient in speaking one of the following languages: German, French or Italian
What are the conditions and bonuses? We can offer full-time contract of employment in Estonia;
For Chisinau Office employees: full social package, and medical assurance according to IT Park Moldova;
Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project;
5 sick days, 28 calendar days of vacation;
Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms;
Five days full-time, flexible working hours;
Possibility to work remotely.
The selection process Technical interview