Customer Support Assistant

Job Description
Customer Support Assistant
A successful customer support assistant is responsible for managing calls, tickets, emails, and social media messages with a focus on customer satisfaction and loyalty.
This role covers both pre-sales and post-sales support, addressing inquiries, resolving complaints, and handling various requests.
Serving as the company's front line, the customer support assistant is the key point of contact between clients and Bluwalk.
The job will require you to:
Manage customer orders through email, telephone, and ticketing systems;
Maintain a strong focus on customer requests and retention;
Address and resolve complaints and inquiries via phone, email, or helpdesk;
Serve as a gatekeeper for the company, ensuring customer satisfaction and delivering professional support in a positive and empathetic manner;
Adhere to established procedures, guidelines, and communication policies;
Offer feedback and propose solutions to enhance our services and processes.
Qualifications
The ideal candidate:
At least 1 year of experience in customer service;
Conversational proficiency in English and Portuguese;
Customer-oriented with the ability to adapt and respond to different types of people;
Strong skills in telephone handling and active listening;
Excellent communication skills, both written and verbal;
With an entrepreneurial attitude, drive, and positivity;
A person who does more with less and strives for high standards of quality;

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