The company:
Our client believes that great people create great products. Since 2010, they have been empowering sales and marketing teams around the world with powerful, user-friendly tools that make their work faster and easier. Today, their cloud-based software is trusted by over 100,000 companies in 179 countries. With a team of more than 850 employees from 50+ nationalities and offices across Europe and the US, they continue to grow, having become one of Estonia's leading tech companies.
The role:
Our client is looking for a Customer Solutions Specialist to join their Lisbon office and provide top-notch support to French-speaking clients. This role involves working closely with the support team to answer customer inquiries and resolve issues efficiently. They are seeking someone who is passionate about helping others and making a positive impact.
Key responsibilities: Responding to customer inquiries via live chat and phone in a friendly and efficient mannerCollaborating with product management and engineering teams to stay up-to-date on the latest featuresTroubleshooting customer issues and providing suitable solutionsHelping turn both new and existing customers into loyal users Why work with our client? A value-driven, people-first company cultureA diverse team of colleagues from over 50 countries, with offices across Lisbon, Prague, New York, Berlin, and moreA hardworking team that knows how to have fun while getting things doneFreedom to share ideas and execute them with the full support of the teamFlexible working hours for a balanced professional and personal lifeNumerous opportunities for personal and professional growth with internal and external trainingA competitive salary package with excellent benefits (annual bonus, health insurance, meal allowance, flexible benefits for transport, technology, etc.)Our client is an equal-opportunity employer that values diversity and is committed to creating an inclusive environment for all employees, regardless of background.Interested in joining our client's team? Apply today!
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