Customer Service Representative In Berlin (German Speaker)

From solving technical issues, providing product advice, and following up on customer satisfaction, there are many areas where excellent customer support is required and this is where the company needs you! Join our client's team in Berlin and you will have the opportunity to make a difference!

Your responsibilities and impact as a Customer Service Representative will be:
Supporting clients' activities by offering world-class service to customers via phone, email, and chat

Answering incoming queries from customers

Identifying issues and providing solutions

Ensuring a high level of customer satisfaction

Recording data in the CRM system

Providing ad-hoc support

Being a team player and participating in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:
A native level of German and at least a C1 level of English

Previous experience in luxury Customer Service or the Hotel industry

Knowledge of the value and impact that a good customer experience can create

Being an attentive listener, comfortable, and skillful at communicating with people

Having a drive for excellence and professionalism

Being a real team player and committed to your work

Having a valid German work permit (required).

What's in it for you?
Competitive salary

Full-time position with 40h/week

Permanent contract

Working in a fast-paced and highly changeable environment

Being part of the creation of the Customer Interaction Center

Living in Berlin - The diverse and multinational capital of Germany

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