Customer Service Representative - German - Porto

Position: German Customer Service Representative

Location: Porto, Portugal

Work model: On-site

DUTIES AND RESPONSIBILITIES:

Handle all incoming contacts from bank clients via phone, chat and email (appointments, income statements, PIN/TAN orders for online banking, implementation of card blocking, mediation between the customer and other bank branches, feedback)
Provide excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve the overall customer experience
Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
Present the product range in a sales-oriented way, support of central marketing campaigns.
REQUIREMENTS:
C1 German with great linguistic expression and B2 English, both oral and written
Ability to listen actively, identify, apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
Ability to take stressful situations well.
OFFER:

A relocation support
Working hours Monday - Friday 8 AM - 5 PM with a possibility of change to 8:00 am – 8:00 pm in the future
2 weeks of training + 1 week of nesting (100% on site)
A dynamic and creative team with positive and friendly atmosphere
Food vouchers
Guidance and tools to reach your full potential

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