Your responsibilities and impact as a Customer Service Agent in Lisbon will be:Being a mentor to consumers in different fields (there are several projects)Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social mediaDelivering calm and resourceful troubleshooting for customer queries regarding their shopping experienceBeing in contact with other departments and redirecting related cases and issues to related departmentsSkills, qualifications and interests you need to succeed in this role:Speak a native level of Dutch and at least a B1 level of EnglishKnow the value and impact that a good customer experience can createAre an attentive listener, comfortable and skillful at communicating with peopleEnjoy being energetic, innovative and working proactively at a fast paceGet excited about intercultural communication and the expatriate lifestyleAre already living in or willing to relocate to Lisbon for an international career and life experienceWhat's in it for you?Type of Contract: A fixed-term contract (6-12 months) renewableWorking Hours: Full time on rotating shifts (depending on the project)Training: Have a kick-start your career with the intensive training that the company offers to their new employees.Salary Conditions(*): You have 2 options:Including free accommodation (shared flat, all bills included): 1.040€ gross/monthExcluding accommodation: 1298€ gross/month(*) Compensation during training period if successful (1-4 weeks depending on the project): nearly fully paidRelocation Package for International Candidates:Reimbursement of your initial flight expenses after 3monthsHelp in paperwork, opening bank account, etc. upon your arrivalExtra Perks:Private health insurance after 6 months of contract which is extra to the standard insuranceFree Portuguese lessons, cooking classes, sports activities and social events organized by the companyPortuguese public holidays and 22 days of paid holidaysYour Future Company: Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
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