Content Moderation (Spanish-speaking) - Social Media We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
As a Content Moderator in Porto, Portugal (On-Site), you will use your skills to support our client's different areas of social media, ensuring adherence to client guidelines and promoting service improvements for all users.
What you will do in this role Continuously seek initiatives to enhance service and user experience.
Review, audit, and moderate contents from the end customer and copyright.
Review user behaviors and ensure compliance with Social Media rules.
Analyze reports according to protocols, maintaining high quality.
Act as a central point of moderation between Social Media users, applying nuanced policies.
Make autonomous decisions on sensitive or business-critical issues.
Your qualifications Fluent in Spanish (C1) and English (B2).
At least 6 months of relevant experience in related fields.
Availability to work in rotating shifts in a 24/7 rotation.
Strong customer service orientation.
Tolerance for repetitive work in a fast-paced environment.
Ability to work independently and as part of a team.
Strong multitasking and critical reasoning skills.
Fast learner and diligent worker.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job.
What's in it for you Full-time with indefinite contracts (negotiable based on experience).
Competitive salary and performance bonus.
Central location in Porto, Portugal.
Referral bonus opportunities.
Full paid training on the company and project.
Career development programs, specialized courses, and language classes.
Concentrix is an equal-opportunity employer, committed to a work environment free from discrimination and harassment. Only applicants legally authorized to work in Portugal will be considered for this position.
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