Collections Specialist (French Speaker)

Job Description Manage customer/account queries to ensure sales ledger balances are clean on customer accountStratify collection activities to maximize cash receiptsSuccessful management of due and overdue balances on customer account, maximizing On Time Payment for all CustomersNotify of uncollectable debt risks & mitigate where possibleFocus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accountsInvestigate historical data for each debtFind and contact clients to ask about their overdue paymentsTake actions to encourage timely debt paymentsWork very close to sales team to solve the disputesIdentify the queries and work on the resolution with billingUpdate the accounts with records and collection effortsQualifications Degree in Business, Finance, Economics or similar preferred but not essentialDesirable experience as collections specialist or Order to Cash processGood problem solving and reasoning skillsExcellent communication skills - Fluent in French and EnglishComfortable to work under pressure and with targetsCustomer orientedPositive Thinking, willingness to learn and Team Player attitude required.

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