Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client's most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
We're looking for a Backup Management Analyst to help us reinforce our team.
Job Overview: The Backup Management Analyst will be responsible for the provisioning and daily management of the data storage environment across On-Premises and Cloud Data Centers, as well as remote sites. This role ensures the stable, high-performance, and integrated support of IT infrastructure services that align with SLA objectives and client requirements.
Key Responsibilities:
Manage and oversee the configuration, administration, optimization, and tuning of the Storage Area Network (SAN) to ensure seamless connectivity between storage systems and servers.
Ensure the administration, optimization, capacity planning, supervision, and operation of backup infrastructure services, maintaining quality, security, service levels, and availability as defined by client SLAs.
Perform RAID and Logical Unit Number (LUN) management, zoning, routing, and SAN addressing.
Install, uninstall, configure, and deactivate components in Storage systems, SAN networks, and Backup systems within the Data Center.
Monitor the status and performance of infrastructure processes, including daemons running on Storage systems, SAN networks, and Backup systems.
Conduct regular tests of backup and recovery procedures to verify the successful restoration of critical information and application data.
Develop and implement daily and monthly reporting mechanisms to provide transparency on backup task outcomes and system health.
Qualifications:
High degree of commitment with delivery and responsibility.
Full working fluency in Portuguese and English; Spanish would be a plus.
More than 1 year of experience in managing backup infrastructure in both On-Premises and Cloud environments.
Knowledge in backup operations, storage system administration, and SAN network management.
Experience with Backup solutions, especially Commvault.
Proficiency in configuring and maintaining backup solutions.
Familiarity with infrastructure monitoring tools and notification mechanisms.
Availability to work on call, during off hours periods, including weekends.
Desired Skills:
Certifications in Data Storage and Backup Technologies.
Tape Library Knowledge/Experience will be considered a plus.
Experience with ITSM tools (e.g. ServiceNow).
Dell EMC VMAX Enterprise Storage; Avamar Backup Administration; HPE 3PAR; Unity 3D - Entity Component System (ECS).
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